poor customer service

The customer service in this branch is absolutely appalling. Customers are sitting in queues for 50min + without being attended to. The speed at which assistance is rendered is shatteringly slow. At this rate its no wonder that customers are still ever patient to be helped. I have been to this branch for the 3rd time for assistance and I am less than impressed so much so that I want to close my account and move to a more competent bank.