Poor customer service.

On Monday 07/03/2022 I deposited an amount of R2640 at an FNB ATM at GreenAcres Mall in Gqebera.

The atm for some reason that I dnt know gave me a slip saying my transaction could go through. Up until now the issue has not been resolved,I even sent FNB an email I had no response from them.

Whilst I was standing in front of the ATM with frustration of not knowing what was going on a consultant was there and I asked for help,she rudely told me to go inside the bank not even assuring me it was safe to do so and went inside only to be attended rudely by another consultant who had such an attitude when I explained what had happened and my frustration of paying such an amount of money to be told transaction ddnt go through. This gentleman furthered rudely said the issue will take approximately 7 working days to be resolved.

My frustration is not only the hick up caused by your ATM but the way your consultants rudely attended to the matter,this is money is of urgency to my customer as well.

I am so disappointed in how I was attended to solve a matter that I was not at fault with.