Poor customer Service!

Poor customer service! I moved to fnb about 2-3 years ago, thinking I would get much more benefits banking with them. What joke. The time that I've been with fnb I've had absolutely no benefit. I moved from Gold to premier account . Fnb throws at me higher interest loans, temporary loans and the sale of all their Vaps all of which I don't require. When I moved over to fnb. I closed my credit card with my previous bank thinking all my accounts will be moved over. However FNB declined me for a credit card. Yet I get offered loans much much more than I would even require on a credit card. This past month I've had it and will definitely be switching back to my previous bank. Last month I enquired about a fusion account via the fnb app with the team of bankers. I was told that someone will call me to assist with a migration. A week went by and no communication, so i enquired again via team of bankers. I was advised they will call me, again. I would've assumed my second enquiry would raise a higher level of urgency. However that did not! I then visited my nearest branch. I advised that it was over 2 weeks since I first enquired of the fusion account and no one assisted. The branch consultant then logged a complaint on my behalf and advised she couldn't assist with the migration and I would need to call the premier banking department. I've attempted calling, and send yet another message via the app. Still absolutely no feedback or communication. A week went by since I logged the complaint at the branch, no one called to assist! I then proceed to log another complaint myself on the website and email. (this was almost 2 weeks ago from today) NO one bothered to follow up on both complaints! In the interim I did attempt to call in and was given some nonsense about my credit score. Yet checking with compuscan like they mentioned. Showed no issues! Other than my vehicle finance I have no other credit and fnb declines me for reasons I can not even understand. Ever since I've moved to Fnb I've had 0 benefit. All they are good for is high bank chargers and fees.