Poor customer service

Not to be rude but their service is very poor, I’m so ****ed off right now , is like they all don’t know what they doing, no one will help you , you will have to stand the whole day for a simple thing, the call center are useless.... only one guy who know what is doing he manage to assist me just that I forgot his name but I really appreciate his help he’s on the personal loan department.... fnb is just a waste of time