Poor customer service

The Fnb Nigel branch closed down for renovations during the month of November and they never had support for people who visit the branch on a daily basis for banking needs like deposits etc. Instead of getting an atm where you can deposit money clients were referred to the Heidelberg branch. For the two visits to Heidelberg i was left annoyed and disapointed and there is no customer service specialists at the branch. On my latest visit, 02 December 2019 when i got to the branch, you can expect it to be more busier than normal since it must cater for Nigel and Heidelberg clients. There was a guy at the door who must help clients, but he was the most rude person i came across in a very long time. I asked him if i could deposit money in the bank and he stared at me and just said no. When i asked him again, he told me that inside is only people who deposit R20 000 and above. Without asking me, he already assumed that i do not have enough money to be helped inside the bank. I am disgusted at the fact that i was judged before he even spoke to me and as a Private Clients Customer i was expecting to be treated more fairly. If Fnb can close their branches for renovations i am sure they can open up half an hour later to teach their staff customer relations. Heidelberg really need staff who can relate to customers more proffesionally.