Poor customer service

I was approved for a credit card application on the 17th of August and was told that FNB will settle my RCS and Edgar accounts. The card has been delivered and activated but even today my external accounts have not been settled. I phone FNB everyday but their *********** call centre agents keeps transferring me all over their departments without any help, they even give me incorrect turn around times and make empty promises. It's been weeks of frustrations and no help from this bank. No one is taking ownership of the query and I'm sick n tired of phoning every day, please help<br>