Poor Customer Service

I have received email from FNB today fegarding tax update, I was confused if the email was **** because I never hear FNB ask tax number from me since I open account with them, I respond back on email asking them if is true and if they can make it easy for me to fill the form on line since I dont have access to printers and not be able to go any were. I decided to call the number given on email thinking that they will take long to respond to email. One consultant request me to have my information and call back. When I callback the other consultant answer the call and i didnt re-call her name, I am explaining to her that i call back to update tax details. Consultant was very unprofessional she dont listen and wait for customer to explain. All she do is to give me options that I am saying is impossible for me to use them I am calling back to update telephonically, she told me to use my laptop and I dont know if she bought me a laptop because i am busy telling her that i dont have one and I feel undermined because she is asking me to use something that she didnt ask if I have, unless if FNB deals with customers who have everything that is why she didnt bother to ask if I have laptop. I told her that I am using airtime and she is not giving solution to my problem and i am wasting airtime can she transfer me to the person who requested me to call back with details. Then she transfer me after wasting my airtime without helping, Zinhle took the call and immediately update my details without delaying me on the phone. FNB can you listen to the call and hear how your consultant undermine me and how she dont listen to customers situation. I called in around 12:30