Poor customer service

Bought a television @black friday specials was not informed credit card will accrue intrest charges and ordered 3rd December still not delivered 21st December . Think Hirchs have gone to manufacture the tv thats how bad the service is whilst amazon and takealot deliver with 2days. EBucks need to step up or don't provide services they can't deliver on.R450 delivery charges is ridiculous when most companies are free if you purchase above an amount.