Poor customer service

I app**** for a loan at the Cresta branch of FNB on 27/07/15 and the trainee assisting me did not submit my documents accordingly. I have been calling the call centre everyday since the 27th of July 2015 and it's the 4th of August today. The call centre provides conflicting information with the promise of my query being attended to on the day I called on. I find this service to be completely unacceptable as this process is supposed to take a minimum of 3 working days and a maximum of 5 working days and today is the 7th day without any helpful feedback. This service is in direct violation of their slogan \How can we help you""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;834974;47;21;2;0;1;0;0;2;15/08/05 9:35;165;NULL;15/08/05 8:31;15/08/05 6:50;Empty promises and NO feedback !!;8,31E+12;Lindel Roberts (SurePlan);***;Needing money to relocate to Cape Town, I app**** for a payout from Sureplan though Liberty Life which Lindel said that it would take 4 working days for payout now 4 weeks later and she submitted the wrong forms,Another delay and 4 working days turned into 4 non-working weeks. AND I'M STILL WAITING FOR PAYMENT!!!! I have never seen such incompetence in my life. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;405952;893260;16;2;0;1;0;0;2;15/08/21 10:35;165;NULL;15/08/05 9:32;15/08/05 7:50;No response since May 2015 on billing inquiry.;#***0;;***;I received two excessive internet accounts from MTN. I started inquiries on 5 may 2015. Since then I have sent numerous emails and made many telephone calls to try to sort this matter out. On each email I got an automated response with a new reference number. I visited the local MTN shop, but they were ON STRIKE! I called and was promised an investigation and a statement where they indicate the usage in detail. Nothing arrived until now. I received an email from their legal department asking for my account number! During the one call the operator gave times the internet was used and one was when no one was at home. In fact both me and my wife was live on air in another town. I can prove that with the recordings made. The account of R5700 is payable within 2 days. I am sure they will not return any message until after and then it will just be \we cannot find anything wrong.\"" """