Poor Customer service...

I have complained about an unauthorised debit order that I wanted to dispute that is more than R200. A Consultant from the resolution claimed he called me. I did not recieve any missed or even voice mail for that matter. He then smsed me the mumber i need to call him back on. I called that number, i was holding for 56 minutes, I got cut off. I then called again held for 44 minutes and got disconnected again. My airtime is finished to call FNB and get cut off.

How can I be assisted without losing my airtime.

This is sickening and completely unfair for me as a Customer. Do we really have to go on Hellopeter to solve problems?

Its really disappointing and pathetic. Disgusting amd tiring.