Poor customer service

i just need an explanation as to why FNB handles sequestration different then all other banks and financial institutions. Was sequestrated 4 years ago and all the company's including loan accounts with various banks was settled and accounts reflect as closed besides FNB even though they received their settlement amount.I understand them not removing it from ITC but surely they must be aware that after receiving settlement amount this account is now closed or what does settlement amount mean? Am i being dof here How can all the other banks after receiving settlement amount closed accounts and moved on.