JG
Jennifer G
1 reviews | Active since Oct 2013
12 Jun 2019, 07:44
POOR CUSTOMER SERVICE
I sent an email on Thu 06 Jun 2019 1:04 PM to FNB asking if I could re-new my passport at FNB North Rand Road branch, and to date, I have not had any feedback on my mail from FNB. I find this to be very poor customer service and I am not at all happy.
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Replies (1)
FNB (First National Bank)'s replyOfficial
12 Jun 2019, 13:18Good day Jennifer,
Thank you for taking my call earlier.
As per our telephonic conversation the The FNB North Rand Road branch does not offer the service, the only branch currently
offering the service is the FNB 4 Merchant Place branch in Sandton.
Please note an appointment has to be scheduled on the Department of Home Affairs website.
I do apologize for the inconvenience caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
As per our telephonic conversation the The FNB North Rand Road branch does not offer the service, the only branch currently
offering the service is the FNB 4 Merchant Place branch in Sandton.
Please note an appointment has to be scheduled on the Department of Home Affairs website.
I do apologize for the inconvenience caused.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply12 Jun 2019, 13:18
Official
Good day Jennifer,
Thank you for taking my call earlier.
As per our telephonic conversation the The FNB North Rand Road branch does not offer the service, the only branch currently
offering the service is the FNB 4 Merchant Place branch in Sandton.
Please note an appointment has to be scheduled on the Department of Home Affairs website.
I do apologize for the inconvenience caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
As per our telephonic conversation the The FNB North Rand Road branch does not offer the service, the only branch currently
offering the service is the FNB 4 Merchant Place branch in Sandton.
Please note an appointment has to be scheduled on the Department of Home Affairs website.
I do apologize for the inconvenience caused.
Regards,
Hello Peter Complaints Team
***