Poor customer service

Ordered a smart device over a week ago still no progress it’s still sitting in a warehouse with a blanket and some beer getting cosy.Nothing is getting sorted you try get hold of FNB to find out what’s going on it’s the same excuse system was down but only for 2 days what about the other 3 days was everyone having a party but working.I work in logistics in a warehouse and the service is appalling from FNB side as this is not customer service and no one takes your complaints seriously and no one ever has answers to resolve the situation.if anybody reads this do yourself a favour if you choose to go through FNB smart devices please don’t if you looking for poor customer satisfaction then this is the place for you but personally don’t even waste your time.rather go through another way than sitting with a company that do not take their customers seriously.Been complaining for the past 3 days and still no resolution at this point I’m close to canceling