Poor customer service

I recently got a new phone and what a mission to get it verified on online banking.

I spoke to Thebogo Thulo as I didn't have an option to do it myself online.

I have to make a payment to verify it. (I have already made all my payments.)

I failed the security test as the one question was very unclear.

I now have to go to a Branch to sort it out.

I find this unacceptable.

I think it is time to move all my banking to Investec.

I have had enough!