Poor customer service

I have an overdraft facility that includes debt protection cover with FNB life but instead of life, I feel like it should be named something else because the could care less about clients. My claim has been pending for almost 3weeks now despite being told it would be processed within 7working days. My banker is also not helpful and I am at my wits end. If I don't make the effort no one bothers to get back to me and even when I do call, all I get is a promise of a call being logged and someone will call but of course that has still not happened. I am disgusted by the disservice from FNB life and my banker, it's sad. The more the bank improve on technology, the less impersonal and uncaring it gets. Sending an email is even worse because you'll get the automated response but you'll be lucky if you even get someone to call and follow up. Shame on you fnb life, shame on you fnb bank. I'm done!