Poor Customer Service

Item: FNB (First National Bank)
Rating: 1

Getting Tired of logging queries/complaints online via internet banking and you do not even have the courtesy to call me back

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

25 Oct 2018, 09:53

Good Day Joseph

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

FNB (First National Bank)'s reply25 Oct 2018, 09:53

Official

Good Day Joseph

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

's updateReviewer Update

05 Nov 2018, 07:07

Not sorted out, basically got a bug-off response from FNB. Very Robot like. I would urge all customers reading this to rather not purchase items via fnb as their main area of expertise they so call is banking. Rather purchase devices from people who's expertise is devices so that you do not get a response like I did. Still haven't received feedback on point 2 raised?

's update05 Nov 2018, 07:07

Reviewer Update