Poor customer service

I’ve got both a private and business account with FNB. I started an application last week for my business account, which I’ve been putting off for a while based on my time constraints.

From last weeks until now, the gentleman assisting has had no courtesy to call me back, only to respond to a mail now saying that I need to pop into a branch because the signature on my documents don’t match the system and h need to pop into a bank to sort this out. Let’s not forget that the reason I actually have private banking is because I don’t get the time to go into a bank! Let’s not forget to add that when I call the business banking line, I am transferred to multiple people prior, before I actually find someone that can help me. I resigned the documents and reforwarded to Lindani Nkadimeng and once again , no response. The only reason I actually got a response the first time is because I mailed multiple times. Is this how business is conducted? Where’s work ethics gone to?

Where’s courtesy or customer device gone to?

FNB, you’re paying millions for advertising but the service received from your staff is disgusting. Why advertise if you can’t deliver basics like customer service! Very disappointing. I will be moving my business account to another bank that actually cares for their clients and wants my business! I find this type of service to be appalling on all levels.