Poor customer service

I Joined funeral policy with FNB and I put in a claom on the 8th March 2024 up todate which is the 26th March 2024 i have not received a response from them informing me whether my claim was approved or not. I Had to go and borrow money from the loan shark in order for me to contribute to the funeral.

I'm now left with a huge amount that I have to pay the loan shark as I have not received any feedback from FNB up to date.

I intend to cancel all my policies with them and close my account and move to a better bank.

So Guys please if you were considering to be FNB member think twice I had a super bad experience with this bank.