POOR CUSTOMER SERVICE

This must be the WORST bank in South Africa to bank with. Whilst all is well with your accounts and they are profiting from you, you are King. Once your situation changes they treat you like dirt, regardless of how long you've had a relationship with them (in my case, over 15 years!). I had my account handed over to the attorneys and now I need a credit agreement between FNB and I as requested by the NCR. 3 weeks later, I still have not been sent such. I'm being sent from pillar to post between FNB and the Attorney's. How difficult is it to e-mail me the credit agreement? The amount of money I have spent on phone calls back and forth is ridiculous!! I still have not been assisted. I suppose the only good thing about this bank is their technology, NOTHING ELSE!!!