Poor Customer Service

I initially app**** for a Credit Card online around 10 July. The application was declined due to unavailability of a credit record. I then contacted the Card Call Centre and explained that I was initially using a passport and then changed to an ID which was why a credit record could not be found. I was then told that my profiles needed to be merged for which I was requested to provide supporting documentation. After submission of the documents I followed up on seveveral occasions to find out if the profiles were merged. This process took more than 7 days to complete. Thereafter I was then told that the application had been referred to Credit for re-scoring and that someone would contact me. No one got in touch and after several more days I called again and was told that I needed to submit proof of address. I submitted proof of address and again was told I would be contacted. No contact was made and after a couple more days I called the Call Centre and was told that I needed to do a new application. A new application was done which was successfully scored. A quotation was provided which I accepted and was told that I will be contacted to finalise the application. After several days of no contact, I again called the Call Centre and was told that the verification team requires a bank statement or ITA34. I dully submitted the required documentation and to date application is still not finalised. Either the card is to be issued or not but to have gone about 25 days to finalise an application is beyond comprehension. I am very disappointed as I really expected better from FNB