1 reviews | Active since Jul 2013
Poor customer service
I called the call center and the lady called Edith Funwa did not advise me well. Instead of her telling that I cannot reverse debit more R200 she transferred me to the person whom was suppose to assist me navigate the app only after 22 minutes of holding the line to be told that I cannot.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint had been referred to FNB Premier Resolution Centre who had advised that they had been in contact with you and that the matter had been resolved.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint had been referred to FNB Premier Resolution Centre who had advised that they had been in contact with you and that the matter had been resolved.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)