1 reviews | Active since Jul 2016

23 Apr 2018, 15:12

Poor - Customer Service.

No Client Service.

FNB George 210114 - Collection of card. Staff standing around but the customer who needs to pick up a bank card ( Which was canceled due to the FNB ATM going off-line in the middle of a transaction) has to sit and wait in a Que. If FNB cant differentiate between express card collection customers and customers who need to be addressed by consultants it is time to find another bank. Further to the above we are having endless problems with our business account and client service. It seems FNB do NOT have any interest in customer service and are under the impression the world revolves around a banking app on your phone.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Apr 2018, 08:49
Official

Good Day

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***