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Chesney S

1 reviews | Active since Feb 2018

16 Feb 2018, 16:48

Poor Customer Service

Hi

I called on the 4th of Feb reporting an error on your side., it's the 16th of Feb and I have not received a single call to let me know that my query is being worked on.

I've called numerous times to get this resolved but still nothing.

I need this resolved as soon as possible because this has gone on long enough.

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Feb 2018, 08:54
Official

Good day Chesney Shepherd,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Premier Resolution Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)
FNB (First National Bank)'s reply19 Feb 2018, 08:54
Official

Good day Chesney Shepherd,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to Premier Resolution Centre who will investigate the matter and provide feedback.

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

CS
Chesney S's update21 Feb 2018, 15:53
Reviewer Update
Last response 2 days ago and no update. Currently on hold with your telephone operators who seems as though they do not want to speak to me. This is really not the service I expected from my bank. I'm really unhappy