Poor Customer Service

After receiving my bank statement in December 2017 I noticed that bank charges was incorrectly charged to my account for November 2017. I logged a call for correction to be made and I received a call informing me that it would be reversed. The following month I noticed bank charges being deducted again and also realised that November bank charges have not been reversed as indicated. So I phoned Premier banker again and logged a call beginning Jan 2018. I was told it was submitted incorrectly by the person who logged the call and that it would be corrected with the Dec 2017 bank charges. Three weeks later, no feedback received and no correction made. So today I phoned the premier call centre for the fourth time. After being transferred for the third time Vusi Nkopane said he needs to transfer me to Emelyn Bercket as she logged the previous call and she needs to give me feedback. No surprise I was transferred for a fourth time and the phone just kept ringing and ringing. . . . The query is still not resolved! I am not one that like to take complaints to social media but these days it seems to be our only resolve!