1 reviews | Active since Sept 2014
Poor Customer service
I emailed and asked FNB if they could send my new credit card to my work. Loseph phoned me, I was unabled to answer at the time so during the course of the day I phoned the number ( ********** 315) they gave me three times with no answer.
Now I get an sms saying that CCD Couriers wants to deliver my credit card (Ref ********** 8) but can't get a hold of me. I phone them four times and all four times someone picks the phone up and immediately puts it down again.
This very amateurish from a major bank.
Hello Scheeperswynand ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Scheeperswynand ,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)