Poor Customer Service

Called Fnb To change My Cell number For My cellphone Banking i Got To General enquiries THE consultant i explain To him What i Need To Do He Then Said i Need To go To cellphone Banking He transferred me i get There THE Lady says i Need To go To another Department To Update My Details There and Then Come Bck To her so i get tranferred again i get threw To this Lady Who Is Then helping me by Then She Dne with me My airtime Is Even finish so i Ask THE Lady Can You Please Call me Bck My airtime Is about t0 finish and her answer was She Is Not allowed To Make calls i believe That this Is Very poor Service If a Client needs your help You should Do That instead After i Told her im going To get Cut off She says im going To Transfer You Bck To Them Its Like She just ignored My Situation so She transferred me and i Got Cut off and After all My airtym being spent i havent Been assisted so i Think THE Service Is Very poor coming From a Call centre field myself i understand That Theres Service levels etc But If You Hve a Client On Line requesting To Be Called Bck You Call Them Bck all She needed To Do was Call me and Transfer me But Its Like She already decided She Didnt Want To and still