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Beryl B

1 reviews | Active since May 2015

29 May 2015, 07:17

Poor Customer Service

Teller *** @ FNB Carlton Centre needs to be send on (1) a anger management course and (2)customer service course. She does not have a way of talking to people and the service I `ve received from this person is disgusting. It is not the first time that this person have treated me like **** on making deposits. This is one of the reasons that I`ve decided to take my business elsewhere. I don`t know anyone who is happy with FNB anymore. FNB CATCH A WAKEUP CALL- YOUR SERVICE IS GOING FROM BAD TO WORSE!!! Send all your teller on a course on Customer Service. They all need it as the attitude is the same across the country.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 May 2015, 08:25
Official
Hello bebe19,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 693292.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)