Poor Customer Service

This is the most pathetic customer service I have ever received. FNB systems were down on the 10th July without notifying customers, this resulted in being double deducted by FNB. when I reported this, I was advised to send an email and wait 5 business days. it now been double the time with no response. When you follow up on secure chat they just give you sarcastic answer and end the chat, when you call FNB they just advise there turnaround time has changed and they will escalate to get you a response. You get advised on a back office working on your case but there is no reason to why there is a case if FNB had this issue. At this stage it time to look for a new bank.