Poor Customer Service

FNB has the worst customer service! I wanted to switch from my current bank to FNB but I had the worst experience with their call centre. I called the first time, Icouldnt hear the consultant clearly as she spoke very soft, I asked her to speak up and then she hung up. I called again, the next consultant wanted me to confirm the cellphone number that it is registered on their system of which I cant remember. I told her this and she hung up on me too. So this is what your consultants do? if they cant help a client they hang up on them. I decided that i will rather move to a different bank. **** FNB!!!