LN
Lonwabo N

1 reviews | Active since Jul 2012

10 Jul 2017, 09:38

Poor customer service

<p>On Saturday 01 Jul 2017 I accidentally transfered some money from my saving account to an inactive credit card account on my profile instead of transferring it to my Cheque Account. I tried to transfer the amount back to savings or to Cheque account but their system could not allow the transaction.</p> <p>I then called the contact centre and was thrown from pillar to post without getting any assistance. I then logged a complaint on 04 Jul and up to now they have not attended to my complaint. I at a point where I just need to close my account with them and take my business elsewhere.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2017, 11:24
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)