1 reviews | Active since Oct 2016
POOR CUSTOMER SERVICE
<p>I placed an online order for Forex on Monday 19 June and requested delivery for 21 June.</p> <p>To date I have not received my forex as requested. I received a call yesterday from Themba who informed me that they can only deliver next week. I advised him that this is not acceptable as we are travelling next week and that it should be delivered no later than today. </p> <p>He then advised that the courier is going to Standerton on Friday and he will find out if they can deliver my forex on route to Standerton. He said he will contact me to let me know. When by 15h00 I did not receive his call I contacted the Forex department and they said they would put me through to someone to assist me. I kept holding without someone assisting me. I eventually put the phone down.</p> <p>This morning again I called, spoke to someone who said they will find out and get back to me. This person called me back and advised that Themba was busy on a call but that they would call me back as soon as he is available. I am still waiting for this call.</p> <p>This afternoon I called again but was just holding unable to speak to anyone.</p> <p>This is totally poor service from FNB. What is the use of asking for a delivery date when placing your order but unable to deliver on this.</p> <p>Please note that this forex is needed by Monday 26 June at the latest. I you are unable to deliver please cancel my order and credit my account with the full amout.</p> <p> </p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
It seem as though compalaining is a fruitless excercise and Client service is no longer a priority.
I was sent a message to advise that this compaint will be investigated. It seems as though this has not bee done as there has been no progress.
It is now Tuesday and I have still not received my Forex that was ordered on 19 June 2017.
Yesterday I only received and SMS that my forex parcel was received by CCD, no confirmation of deliery.
I called the number on the SMS, the lady answering the call could not confirm when the parcel would be delivered. She tried to find out form someone but could not give me an answer. I was again advised that Themba is the one handeling this order and that he was again busy with a call and would phone me back.
I then called the number above and was only transferred back the the Forex department.
I is now 1 hour later and I am still waiting for his call, the same as last week, still waiting for this call as well.
Please urgently get back to me and confirm that this will be delivered today. I am leaving tomorrow and will not be available to collect the parcel and will therefore no longer be needing this forex.
Michelle
Good Day
It seem as though compalaining is a fruitless excercise and Client service is no longer a priority.
I was sent a message to advise that this compaint will be investigated. It seems as though this has not bee done as there has been no progress.
It is now Tuesday and I have still not received my Forex that was ordered on 19 June 2017.
Yesterday I only received and SMS that my forex parcel was received by CCD, no confirmation of deliery.
I called the number on the SMS, the lady answering the call could not confirm when the parcel would be delivered. She tried to find out form someone but could not give me an answer. I was again advised that Themba is the one handeling this order and that he was again busy with a call and would phone me back.
I then called the number above and was only transferred back the the Forex department.
I is now 1 hour later and I am still waiting for his call, the same as last week, still waiting for this call as well.
Please urgently get back to me and confirm that this will be delivered today. I am leaving tomorrow and will not be available to collect the parcel and will therefore no longer be needing this forex.
Michelle
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option one)