Poor Customer service

<p>I initially requested a reversal on the 2/3/17 for 1 of my creditors which I terminated services with and I was advised that it's would be done within 40 days and on the 2nd of May when I went 2 enquire I was advised it was index incorrectly and on was advised it would need to be done all over again and was promised it would be fast tracked after I lodged a complaint and today and today is the 10/6/17 and still nothing. So disappointed in my bank I have been banking with them for almost 10years for them to render such poor service</p>