Poor customer service

<p>I had a request from the company who debited my account to get fnb to reverse debit order has they cannot refund me . firstly they advertise you can do this online which is untrue because only debit orders underbr200 can be done online which they don't state when they advertise. I banked with absa and had no problems with reversing debit order over r200 on-line I banked with absa 7 yes and had the experience twice reversing a debit order over R1999. It is unfair I must use my airtime to call and be transferred all over before I get told that they cannot reverse debit order after me</p> <p>telling them that the company concerned said they unable to refund to ask bank for reversal. I was enticed by a friend to change to fnb it was not a very wise choice</p>