Poor Customer Service

<p>Opened a new account with fnb on the 8May2017, received my cards via courier and had to submit my proof of residence and ID copy to get the cards. Went to the branch so they could scan my ID and proof of residence into their system. My salary got paid into the account because i was told switching to fnb i easy, such lies, I have had no access to my money up to now. My account is still not working and i have been to the branch 6 times already, if their system is not offline, they tell me my account is active and i should be able to use it, which is a lie. I called the fnb customer service centre and they said there is a hard hold on my card because the consultant who was helping me did not remove the hold when she took my ID and proof of residence. I am so sick of having to go to the Brandwag centre branch in Bloemfontein only to be told that the system is offline, its always offline. Not only that but they seem to think its enough to just tell me they are offline as if im booking a bus and they are doing me a favour. I had to suggest that they take my details so they can resolve this when the system is back on because i apparently get paid to think for them. Poor, poor service, i cant take it!!</p>