poor customer service

<p>I called FNB to tell them I'm applying for a new Cheque account since I always had unauthorised debit orders, I asked them to close my old Cheque account. I can't remember who I spoke to but it was a guy (male) and he told me he'll close the old account and open a new one. The new card was then delivered to my workplace. </p> <p> </p> <p>Next thing I owe FNB because some debit orders bounced in my old account and it is in arrears. I've never had any problems with FNB in all the years that I've been banking with them but now I'm going to close both accounts!!</p>