Poor Customer Service

I wanted to settle my personal loan with FNB and have been directed to a company called Debt In Assistance because I was in arrears. On the 20 September I received a settlement letter from Debt In Assistance offering a 20% discount which I paid on the very same day.

I was promised a paid up letter by no later than 30 September 2019, however on the 04 October 2019 I received a settlement letter from FNB with a balance outstanding. I then contacted Debt In to query this and was only to be told FNB did not "write off the 20% discount" that was offered to me.

I then responded to FNB on the 4th October, with the initial settlement letter with the discount and have sent numerous emails and tried calling with no attempt whatsoever because my calls get redirected to Debt In Assistance.

This customer service is disgusting. I will never recommend anyone to FNB. They sure have lost a customer.

Regards, Naeema