1 reviews | Active since Mar 2017
Poor customer service
<p>This department has ********** my trust in their products they sell,I have purchased a laptop which packed up within 12 months when I took the matter to them they were not interested ,I'm very much shocked the way the matter was handled by the manager with the name of Fiona she told me straight to back off what kind of service is that..when I ask her to speak to someone who's above her title ....yesterday I did lodge the complain but you can see how FNB run thier business none if them bother to contact me I'm very disappointed I feel like moving to another bank which they take thier customers very serious however they enjoying my money but I don't have a laptop that I'm paying for.....disgusting..... Service.....</p>
Good day Mr. ramolefe1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. ramolefe1
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***