Poor Customer Service.

<p>I've been a loyal client at your bank for quite some time now.</p> <p>I am not one to complain, but I expect the service I pay for to be up to standard.</p> <p>I called the contact centre yesterday, exactly at 17:41 I spoke to a guy called Sandile and explained to him a transaction I see on my statement that I am not aware of. After having to repeat myself several times I assumed my line was bad (and it wasn't) he then promised to call me back and I am still waiting for his call while strange transactions are going through on my acc. I tried calling their ***** department with no success after holding on the line for more than 30mins.</p> <p> </p> <p>I work 9-5 on a daily, I am not able to go into an FNB branch at any time, so if our queries can't be sorted out at the contact centre, why do they exist? Why do you hire *********** people to do the job, because my query was rather simple, I know this, because I am an employee of one of your competitors and I do exactly the same thing he does. Checking a transaction with all the required details given is not rocket science. What am I to do since I can't get a hold of anyone to speak to???</p>