1 reviews | Active since Sept 2016

11 Jan 2017, 12:28

POOR CUSTOMER SERVICE

<p>TO WHOM IT MAY CONCERN</p> <p>FNB CONNECT HAS BEEN OFFLINE FOR TWO DAYS I MEAN HOW ARE WE SUPPOSED TO BUY BUNDLES AND AIRTIME FOR LOVED ONES?</p> <p>SOME OF US HAVE GOT IMPORTANT CALLS TO MAKE BUT HOW LONG AM I GOING TO WAIT BEFORE I CAN BUY AIRTIME?</p> <p>BEING OFFLINE FOR A COUPLE OF HOURS IS UNDERSTANDABLE BUT TWO DAYS IS JUST NOT ON.....I HAVE BEEN ON OTHER NETWORK PROVIDERS AND HAVE NEVER HAD PROBLEMS WITH RECHARGING.</p> <p>PLEASE GET YOUR HOUSE IN ORDER OR A GOOD IT COMPANY,CAUSE FOR AN ORGANIZATION OF YOUR REPUTATION THIS IS REDICULOUS REALLY.</p> <p> </p> <p>OR MAYBE I MUST TAKE MY BUSINESS BACK TO VODACOM.</p> <p> </p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2017, 11:58
Official

Good Day

Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

Tel number: *** (option one)