Poor Customer Service

<p>I have tried purchasing prepaid electricity, 3 weeks ago and was unable to. I tried a week later and was not successful. I logged a call and received a standard response that there was a problem with the service provider. I would have accepted this excuse however the problem is not intermittent but persistent and am still unable to purchase electricity, so I escalated the call. I then received a call today from Thabang Khalo from online support indicating that there is no problem on their side and that I should speak to the municipality in question. I find this response incredulous as i am able to purchase prepaid electricity through other platforms. Further I am a customer and an end user using FNB's platform to make a purchase, the onus shouldn't be on myself to resolve the problem . I find their response to be lazy and disingenuous and almost makes me want to reconsider who I choose to bank with.</p>