Poor customer service

Dear FNB Customer Service Team,

I hope this message finds you well. I am writing to express my concern and disappointment with the service I have received through your Secure Chat platform.

I have been attempting to obtain clear guidance regarding the hold placed on my revolving facility. My account is in good standing, yet I have not been able to access the facility. Despite reaching out several times via Secure Chat, I have been referred from one consultant to another without receiving a clear or consistent explanation on the correct steps to follow.

In several instances, my chats were left unanswered, and the system closed the conversation automatically before I could get any proper assistance. This has been both frustrating and time-consuming. I value FNB as my banking partner, but the lack of proper communication and accountability through this platform has made the experience quite disappointing.

I kindly request that my query regarding the revolving facility be escalated to the appropriate department or a senior consultant who can provide a definitive and step-by-step explanation on how I can resolve this issue.

Thank you for your attention to this matter. I look forward to a prompt and professional response.