Poor Customer Service

<p>Last year I bought 2 blackberry phones with FNB, both phones became faulty. In January FNB collected the phones from me for repairs. They told me that they will replace 1 phone and the other phone will not be replaced since it was damaged by the user. I disputed the finding and demanded clarity but no one got back to me. 10 Months later I still have no phones and I am busy paying the phones of which I regard this as pure arrogance and rip-off. I have concluded that FNB does not care about their customers, as long as they get their money. Interesting way of doing business.</p>