POOR customer Service

Good day

Please be advise i have requested a settlement amount from you guys on my cashflow loan......i recieved the settlement letter bt requested the amount be calualated based on the fact i send screenshots of the amount reflecting on my app and a screenshot of the agreement ad well in the agreement it indicate that my overdraft would be coverd as well it has been paid so i just have dificulties understanding why the amount differs...

I have been on Messenger sending messages and via email no one is replying ... I guess next step is to logged a complain with the NCR coc honestly it can never take so longer for a company to reply to a cutomer you guys are quick to reply to when customers in arreas with there accounts how ....i feel that as a customer to move my accounts to a diferent Bank