Poor customer service

Good day, Again I'm not happy with the poor customer service, that I'm getting from fnb on the 01.06.20222 I have requested money on my bond account from Mbali Mabaso ***)@*** she asks me to send her the require documents I did send to her and she promises me that will send to process department .on Monday I tried to call her on *** and send an email @***, unfortunately, she did not respond to me until today. She asks me to complete the debit order payment authorization form .After I did explained to her I can not due to the agreement between my company and fbn as I was waiting for the update for my request. Last week Thursday she promise me that the money will be paid early this week until today I'm still for the payment and she still keeps on the lairying to me saying the will be paid soon. On 03.06.2022 escalated my complaint to Victoria from complaint department she promise that she will come back to me until today and I tried to call her on *** with no lucky.