Poor Customer Service

I've been trying to open an account with FNB and they've been ignoring all of my mails and suddenly sent me an email about a cancelled card without ever informing me that I had been issued a card or even had an account number. I've gone through to the call centre 3 times and the agents send me from pillar to post from one agent to another. The final agent told me an email had been sent to me requesting KYC and business registration documents whereas I have not received any such email.

Im disappointed with the attempts by account opening to respond to any of my emails or properly communicate to ensure I closed the call log. Opening an account cant take 2 months, this is unacceptable.