Poor customer service

I have a.pending status from 28July 2024 that no sales agent or customer service agent is able to amend nor reverse so that I can complete. I have spoken to more than five agents, chat on FNB app without a solution, all are putting a request to admin, customer service till 07 Aug 2024.Im told to wait 48hrs each day,buts it's now 160hrs.

Instead I was called by personal loan agents, will not mention names FNB can check themselves. Update my profile by tomorrow morning so that I can be able to do myself online,since it's difficult to get assistance . I am extremely disappointed in the service for the 2nd time.but it's my first review since my account.

If facility is on pending status ,agents are you not suppose to see that it's incomplete and reverse because, once by mistake app goes offline then all requests pend the decline. That's stupid really. Improve on that,stop calling me several times for nothing. For all this days and hours.