Poor Customer Relations and Service

Having received notification after a prior posting last week that my complaint will be followed up with - there has been no follow up on my complaint. After having admitted that I was not sent notifications on FICA requirements and undertaking to open the account pending the submission of the FICA documents the account remains closed. All my stop orders have bounced except for one made out to FNB!!! So they are happy to take money from my account but wont let me pay anyone else. Time to change banks - this is the shoddiest customer service I have experienced in a long time