Poor customer ***** service.

So i blocked my card at FNB on october and 4 weeks later somebody was busy tapping it at the tollgate the very same card that i reported lost and blocked so i went to the bank to let them know what was happening and i was told to call the ***** line i did that got a case number nd was told that sumbody will be in contact with me with in 10 working days so but then nobody contacted me within the 10 working days and someone was still continuing taping with the card which left me in debt with the bank after the 10 i saw no one was contacting me from the ***** department of ***** i called to ask how far was my case and i was always being transferred to another call no one was responding back to me everytime i went þo the bank i was being told a different story that they busy with the case but nothing was happen i was always given the run around my debt kept on pilling with the bank am sent messages that i oqe the bank so much and so everytime i call the ***** line theres never a direct answer as to what is happening with my case how far is it or when thy will refound me my money cause i followed the proper procedures that i was told to follow qby the bank they customer service is just poor cause each on consultant always has a different story so i dnt understand why the need of a ***** line if its not gonna do what it has to. How can a card that i reported lost nd blocked continue to debt money from my account? Then whats the point of blocking a card if a person will still be able to continue using it .