Poor customer experience get your act together

An old FNB business account for XYZ unfortunately lapsed and I received a message to add funds or it would be handed over. On the 29th of July, I logged in to do so and the account was gone. I received a message from SDK Attorneys, requesting I call to arrange payment. I did so at 30th of July 2021 AT 14:49PM. I was advised I would receive a mail with details to settle, and a letter to reinstate the account. I followed up again, Tues 3 Aug 2021, 12:06 to ***. I have 5 business accounts with FNB and I cannot understand why I did not receive a call around this. Not sure what these guys are being paid to do? Might be time to move to Investec.