Poor customer experience and terrible service

I swear opening an account with FNB is like pulling nails! I opened an account via the App, the app somehow gets my cellphone number wrong and I had to chase down their consultants over the phone to change to my correct cellphone number for the OTP (48 hours mind you!)...now, for the worst part, I must actually go INSIDE a branch to be registered for inContact. The backward nature of this so called innovative bank amazes me! How is it that Discovery has managed to run purely digital but FNB requires me to go to a branch (PHYSICALLY), wow, to register me for inContact?? This is appalling behavior. There is zero innovation and no focus on customer experience here....just pushing paper and ticking boxes.